A BigBasket customer’s complaint about receiving less than a kilogram of onions has spiraled into a viral social media controversy, drawing attention to issues with grocery delivery platforms. Bhavye Goel, based in Chandigarh, took to X (formerly Twitter) to air his grievances after he received only 844 grams of onions in his 1 kg order from BigBasket, the popular online grocery service owned by Tata Digital.
That’s 1kg onions for your from @bigbasket_com. I complained ~> they refunded and then blocked my account. They charge you like leeches even if 1g is extra and fleecing thousands daily like this. pic.twitter.com/U58Z11diLd
— Bhavye Goel (@bhavyegoel) September 4, 2024
Goel posted a photo showing the underweight onions on a kitchen scale as evidence of the shortfall. After raising a complaint, BigBasket promptly refunded the difference but then allegedly blocked Goel’s account without explanation. Goel accused the platform of exploiting customers by not delivering the correct quantities, while being quick to charge for even the smallest overages.
@bhavyegoel
We deeply regret the inconvenience caused. Our team will reach out to you soon and help you in the best possible manner, rest assured.— bigbasket (@bigbasket_com) September 4, 2024
“That’s 1kg onions for you from @bigbasket_com. I complained ~> they refunded and then blocked my account. They charge you like leeches even if 1g is extra and fleecing thousands daily like this,” Goel posted on X. His post quickly gained traction, amassing over 6 lakh views, with other users joining the conversation to share their own frustrations with online grocery services.
In response to Goel’s viral complaint, BigBasket issued a standard apology on social media, promising to reach out to him and resolve the issue. “We deeply regret the inconvenience caused. Our team will reach out to you soon and help you in the best possible manner, rest assured,” BigBasket replied on X. However, Goel criticized the response as “fake lip service,” pointing out that the company had not replied to his email complaint for three days.
The incident sparked a wave of similar complaints from other users on X, with many echoing Goel’s concerns about grocery delivery platforms overcharging customers. Several users admitted to trusting the platform blindly and vowed to be more cautious in the future, while others advised against ordering non-packaged items like fruits and vegetables from online portals due to quality and weight discrepancies.
“Thanks for letting us know. I never weighed because of the blind trust. Forget weighing, I’m going to stop buying groceries from them,”
One person wrote. “Avoid ordering non MRP (Non packed ) stuff from these fast delivery portals. The vegetables, fruits, etc are not fresh and good,” another advised.
“I am facing this problem since a very long time. It’s shocking to see weight difference in every item ordered,” X user added.
As the debate continues online, the incident has brought attention to the growing frustrations of consumers relying on digital platforms for everyday essentials, raising questions about trust, transparency, and customer service in the age of e-commerce.