How to fix issues with Digilocker?

By | February 17, 2023

If you are facing issues with Digilocker, you can try the following steps to resolve them:

  1. Check your internet connection: Make sure you have a stable and fast internet connection to access Digilocker. Slow internet speed or intermittent connectivity can cause issues.
  2. Clear cache and cookies: Clearing the cache and cookies from your web browser can often resolve technical issues. To clear cache and cookies, go to your browser’s settings and click on “clear browsing data.”
  3. Update your web browser: Make sure your web browser is up to date as outdated browsers can sometimes cause issues with Digilocker. Check for updates in your browser settings or download the latest version from the official website.
  4. Try using a different browser: If the above steps don’t work, try accessing Digilocker from a different web browser.
  5. Contact Digilocker support: If you are still facing issues, contact the Digilocker support team for assistance. You can contact them through their website or mobile app.
  6. Restart your device: Sometimes, simply restarting your device can resolve technical issues.
  7. Check your Digilocker account details: Make sure that your Digilocker account details, such as your mobile number and email address, are up to date and verified.

If none of these steps work, it is possible that the issue is with the Digilocker service itself. In such cases, it is best to wait for Digilocker to resolve the issue or contact their support team for further assistance.

I want to change the phone number linked with my digilocker account, but after entering the OTP received to the new saved number, it’s showing that “OTP is expired”. How should I update my phone number?

If you are receiving an “OTP is expired” error when trying to change the phone number linked to your DigiLocker account, you can try the following steps to resolve the issue:

  1. Make sure that you are entering the OTP received on your new saved phone number correctly and within the time limit specified. OTPs are usually valid for a short period of time, typically a few minutes, so you need to enter it promptly.
  2. Check your phone’s time and date settings to make sure they are accurate. If your phone’s clock is not set to the correct time, this can cause issues with OTP verification.
  3. If the above steps don’t work, try clearing the cache and cookies of your web browser or using a different browser altogether. Sometimes, clearing your browser’s cache can resolve issues related to expired OTPs.
  4. If none of the above steps work, you can try contacting DigiLocker support for assistance. You can reach out to them via email at or call their helpline at 1800-258-6686. They should be able to assist you with resolving the issue.

It’s also important to note that DigiLocker allows you to link multiple phone numbers to your account. So, if you have trouble updating your phone number, you can consider adding a new phone number as an additional contact and then use that to receive OTPs going forward.