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On Sunday, IndiGo’s flight 6E 1303, bound for Doha, was cancelled after experiencing a five-hour delay caused by technical issues and procedural holdups. The flight, originally scheduled to depart Mumbai at 3:55 a.m., faced multiple delays before the airline decided to cancel it altogether.
@IndiGo6E If you can’t look after your customers don’t run airline. Once you sell tickets it’s your duty to take care of PAX without harassing them. Indigo is notorious. Mumbai Airport Nightmare: Fliers To Doha Stranded, Children Among Them https://t.co/UgBZlkSGtL
— Pramod Tyagi (@PramodKTyagi) September 15, 2024
Passengers, numbering between 250 and 300, were reportedly confined to the aircraft for nearly five hours after completing immigration checks, with no option to deboard. The situation deteriorated when technical problems with the plane led to passengers being asked to disembark and wait in the airport’s holding area.
@IndiGo6E की मुंबई दोहा फ्लाइट में देरी की वजह से मुंबई एयरपोर्ट पर यात्रियों का हंगामा..
Indigo के ग्राउंड स्टाफ यात्रियों को शांत करा रहा है.
यात्रियों को सारी सुविधा दी जा रही है.#mumbai pic.twitter.com/BMnBXb6pea
— Vivek Gupta (@imvivekgupta) September 15, 2024
Reports indicate that stranded passengers were not provided with essential amenities such as food and water and faced a lack of communication from airline officials. The situation was compounded by an earlier incident on Friday, where another IndiGo flight from Mumbai to Phuket was diverted to Penang, Malaysia, due to adverse weather conditions.
In response to the cancellation, an IndiGo spokesperson confirmed the technical issues with flight 6E 1303 and apologized for the inconvenience caused. The airline has assured affected passengers that they will be accommodated on subsequent flights and provided with necessary assistance.
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