The situation worsened with the meal served onboard. Tarun described the food as disappointing, including an unappetizing omelette, a dry hara bhara kebab, and an unsatisfactory mutton biryani, though he did acknowledge that the crew offered him green tea. His dissatisfaction grew when his bag was misplaced upon landing, adding an extra 30 minutes to his journey.
The video quickly went viral, amassing over 1 million views and 17,000 likes. However, it also attracted criticism. Some viewers questioned the appropriateness of recording a fellow passenger, even though his face was not shown. A user sarcastically suggested, “Start an airline and fly in that solo,” while others noted that Tarun’s experience might not reflect the typical service.
Additional comments included similar grievances from other travelers. One user recounted a flight from Bangalore to Hyderabad with a seven-hour delay and unhelpful staff. Another noted a general decline in Indian aviation standards.
The online reaction underscores both the frustrations and varied experiences of passengers flying with Air India Express.