The error message “This TV isn’t part of your Netflix Household” means that Netflix wasn’t able to associate your TV with your Netflix Household. This can happen for a few reasons, such as:
- You signed in to Netflix from a device that is not part of your Netflix Household.
- You recently moved or changed internet service providers.
- Your Netflix account is being used on too many devices at the same time.
- There is a problem with your Netflix account.
“Your device isn’t part of the Netflix Household” Error
Key points:
- This error message means your device cannot access Netflix because it’s not recognized as part of the account’s Netflix Household.
- There are two scenarios:
- You’re trying to use a device that isn’t included in the Netflix Household subscription (e.g., a friend’s device). In this case, you’ll need your own Netflix account.
- You’re using a device that should be included (e.g., your phone on your home Wi-Fi), but Netflix can’t verify it. This might require verifying the device through email, text, or a QR code.
What to do:
- If you’re on the correct device and Wi-Fi, verify the device through the on-screen prompt (if available). This might involve email, text, or a QR code.
- Ensure all devices are connected to the same Wi-Fi network as a primary TV or device in the Netflix Household.
- Check the Netflix website for detailed troubleshooting steps based on your situation: https://help.netflix.com/en/node/133142
To fix this error, you can try the following:
- Update your Netflix Household. This will ensure that all of the devices that you want to use Netflix on are associated with your account.
- Verify your TV. This will tell Netflix that your TV is part of your Netflix Household.
- Sign out and sign back in to Netflix. This can sometimes fix minor problems with your account.
- Restart your TV and router. This can help to fix any network problems that may be causing the error.
- Contact Netflix support. If you’ve tried all of the above and you’re still getting the error, you can contact Netflix support for help.
Here are the detailed steps on how to update your Netflix Household and verify your TV:
To update your Netflix Household:
- On your TV, go to the Netflix home screen.
- Press left on your remote to open the menu.
- Select Get Help > Manage Netflix Household.
- Select Confirm Netflix Household or Update My Netflix Household.
- Select Send Email or Send Text. A verification link will be sent to the account email address or phone number.
- Click the verification link in the email or text message.
- Once you’ve verified your account, you’ll be able to use Netflix on your TV.
To verify your TV:
- On your TV, go to the Netflix home screen.
- When prompted, select Update Netflix Household.
- Select Troubleshoot This TV.
- Open the camera on your mobile device and point it at the TV screen to scan the QR code, then tap Next.
- Make sure your mobile device is connected to the same internet that your TV is connected to.
- Tap Next.
- Once your mobile device connects to your TV, you’ll be able to use Netflix on your TV.
If you’re still having trouble, you can contact Netflix support for help.
10 FAQs about the error message “This TV isn’t part of your Netflix Household”:
Q: What does the error message “This TV isn’t part of your Netflix Household” mean?
A: This error message means that Netflix wasn’t able to associate your TV with your Netflix Household. This can happen for a few reasons, such as:
- You signed in to Netflix from a device that is not part of your Netflix Household.
- You recently moved or changed internet service providers.
- Your Netflix account is being used on too many devices at the same time.
- There is a problem with your Netflix account.
Q: How can I fix the error message “This TV isn’t part of your Netflix Household”?
A: There are a few things you can try to fix the error message “This TV isn’t part of your Netflix Household”:
- Update your Netflix Household.
- Verify your TV.
- Sign out and sign back in to Netflix.
- Restart your TV and router.
- Contact Netflix support.
Q: How do I update my Netflix Household?
A: To update your Netflix Household:
- On your TV, go to the Netflix home screen.
- Press left on your remote to open the menu.
- Select Get Help > Manage Netflix Household.
- Select Confirm Netflix Household or Update My Netflix Household.
- Select Send Email or Send Text. A verification link will be sent to the account email address or phone number.
- Click the verification link in the email or text message.
- Once you’ve verified your account, you’ll be able to use Netflix on your TV.
Q: How do I verify my TV?
A: To verify your TV:
- On your TV, go to the Netflix home screen.
- When prompted, select Update Netflix Household.
- Select Troubleshoot This TV.
- Open the camera on your mobile device and point it at the TV screen to scan the QR code, then tap Next.
- Make sure your mobile device is connected to the same internet that your TV is connected to.
- Tap Next.
- Once your mobile device connects to your TV, you’ll be able to use Netflix on your TV.
Q: What should I do if I’m still having trouble fixing the error message “This TV isn’t part of your Netflix Household”?
A: If you’ve tried all of the above and you’re still getting the error, you can contact Netflix support for help.
Q: Can I use my Netflix account on multiple TVs?
A: Yes, you can use your Netflix account on multiple TVs. However, the number of TVs that you can use your account on depends on your Netflix plan.
- Basic plan: 1 TV
- Standard plan: 2 TVs
- Premium plan: 4 TVs
Q: What happens if I try to use my Netflix account on more TVs than allowed by my plan?
A: If you try to use your Netflix account on more TVs than allowed by your plan, you’ll see an error message. You’ll need to either upgrade your plan or sign out of Netflix on one of your other TVs.
Q: How can I change my Netflix plan?
A: To change your Netflix plan:
- Go to the Netflix website.
- Sign in to your Netflix account.
- Click on the Plan Details tab.
- Click on the Change Plan button.
- Select the plan that you want to switch to.
- Click on the Continue button.
- Confirm your plan change.
Q: What happens if I move to a new location?
A: If you move to a new location, you’ll need to update your Netflix Household. This will ensure that all of the devices that you want to use Netflix on are associated with your account.
Q: What happens if I change internet service providers?
A: If you change internet service providers, you’ll need to update your Netflix Household. This will ensure that all of the devices that you want to use Netflix on are associated with your account.
I hope these FAQs help you to fix the error message “This TV isn’t part of your Netflix Household.”
