Nitin Gadkari launches ‘Humsafar Policy’ for improved highway amenities such as clean toilets, baby care rooms, and EV charging stations

The policy includes the introduction of clean toilets, baby care rooms, provisions for wheelchairs, parking spaces, dormitory services at fuel stations, and much more. Gadkari emphasized that the Humsafar brand will become synonymous with safety and comfort for travelers, stating, “If one is collecting the toll, then one has to ensure the safety and comfort of travellers.”

The minister highlighted the importance of delivering high-quality, standardized services across national highways. He noted that local marginalized sections of society would particularly benefit from this initiative, facilitating smoother, safer, and more pleasant journeys. Environmental considerations were also a focal point, with Gadkari stressing the significance of water conservation, soil preservation, waste recycling, and solar energy in the policy’s design.

In a move to ensure compliance, Gadkari instructed petrol pump owners along national highways to maintain basic amenities and keep washrooms open for public use. “I have seen that at many petrol pumps, the washrooms are locked. It is mandatory for petrol pumps on highways to keep washrooms clean and open for public use. Failure to do so can lead to closure of petrol pumps,” he warned.

The government is committed to delivering top-notch amenities across the highway network, promising a fast and seamless travel experience for all users. The Humsafar Policy outlines rigorous monitoring and inspection provisions for registered service providers to ensure facility standards and service quality. Regular inspections will be conducted by third-party agencies, and service providers will receive alerts if their ratings fall below an average of three stars, prompting more frequent evaluations.

The Ministry of Road Transport and Highways approved the Humsafar Policy on July 19, 2024, allowing existing and upcoming service providers to onboard under four categories: eateries, fuel stations, eateries at fuel stations, and trauma centers. Gadkari reiterated that non-compliant petrol pump owners risk cancellation of their NOCs (No Objection Certificates) for access roads.

Under the new policy, travelers can access details of service providers near their location via the ‘Rajmarg Yatra’ app, which also enables them to report issues and rate services. Providers maintaining an average rating of three or higher will be eligible for a waiver of renewal fees for access permissions.

Gadkari acknowledged that highway agencies have been slow to address the needs of travelers, particularly bus passengers and truck drivers. He underscored the ministry’s responsibility to ensure pleasant and safe journeys, stating, “For hundreds of kilometres there are no good toilet facilities for women. It’s our responsibility to make the journey pleasant and safe, while building roads is our mandate.”