Pune Municipal Corporation Implements New Rule: Complaints to be Closed Only After Resident Feedback

Residents can also submit these complaints via social media platforms like Facebook and Twitter. After filing a complaint, they receive a token number, and within one to two days, they get a message indicating that their complaint has been resolved. However, many citizens have expressed frustration that no real action is taken to address these issues.

The municipality has made several promises regarding this issue. However, since it has been revealed that there has been no actual improvement in the work being done, the employees in the relevant department have been instructed to consult the complainants when addressing future complaints. This information was shared with the media by Prithviraj B. P., the Additional Commissioner of the Municipal Corporation.

While issues like water leaks, pothole repairs, and broken streetlights are handled quickly, tasks such as replacing water and sewage pipelines, as well as resurfacing roads, take longer to complete. Therefore, the complainants will be contacted by phone to inform them of the expected time frame for these jobs, and their complaints will only be closed after this communication.