Her post quickly went viral, drawing a wave of reactions from others who shared similar experiences with the airline. Air India responded promptly, apologizing for the inconvenience and requesting her ticket and baggage details to look into the issue. However, many users felt the airline’s response was insufficient and came too late.
Several users shared their own negative experiences with Air India’s baggage handling and customer service. One user commented on how Air India ignored his report about lost headphones, while another criticized the airline for its poor customer service compared to international standards. Others chimed in with stories of damaged luggage from different airlines, such as IndiGo, highlighting similar grievances.
The incident has sparked broader conversations online about the state of airline customer service in India, with many calling for improvements to match international standards.
